Unlocking Strategic Growth through Managed Security Awareness (Culture360°)

Building and maintaining a strong security culture is essential for any organisation. Yet, for many, resources are tight, and expertise is limited. Security awareness often slips down the priority list or becomes a box-ticking exercise. This doesn’t have to be the case.

Managed security awareness services, like our Culture360°, offer a practical way to embed good security habits across your organisation, without overloading your team.

Why Security Culture Matters

Most security incidents start with human error. The National Cyber Security Centre (NCSC) reports that phishing remains one of the top threats to UK organisations. Even the best technical defences can be undone by a single click on a malicious link.

A strong security culture helps people spot threats early, report suspicious activity, and avoid costly mistakes. However, building this culture takes more than an annual training session. It requires regular engagement, relevant content, and clear reporting.

You can learn more about building as string security culture in our article: A guide to strengthening your organisation’s Security Culture

The Reality for Small Teams

Many organisations do not have enough resources to manage every aspect of security, or they may not even have a dedicated security professional. Security awareness is often managed by someone in IT, compliance, or HR, on top of their day job. This can lead to:

• Generic, outdated training

• Low staff engagement

• Gaps in reporting and follow-up

• Missed learning opportunities after incidents

This isn’t just a resource issue. Without the right expertise, it’s hard to keep up with new threats or know what works.

What Managed Security Awareness Delivers

Managed security awareness services, such as our Culture360°, are designed to solve these challenges. Here’s how they help you build a better security culture, while freeing up your team’s time.

1. Access to Expertise

Providers bring specialist knowledge, up-to-date threat intelligence, and proven methods. Working with the right partner can provide access to high-level security expertise and technologies that might otherwise be out of reach for some organisations.

2. Tailored, Regular Training

Campaigns are customised to your organisation’s risks and delivered in manageable, regular sessions. This keeps security top of mind and relevant.

For example, Culture360° delivers a combination of compliance training, ongoing awareness, refresher tests, and continuous phishing simulations, with training targeting high-risk individuals.

3. Seamless Integration

Our service communicates with your users through tools you already use, such as Teams, Slack, or Google Chat. This means training and reminders fit into daily routines, increasing participation and reducing disruption.

4. Actionable Insights

You get clear, real-time reports on engagement and risk areas.

• See which teams are most at risk

• Track improvements over time

• Focus follow-up where it’s needed

As the NCSC notes, “Reducing complexity and improving security outcomes” is a key benefit of managed services for smaller organisations.Source: NCSC

5. Time Back for Your Team

By outsourcing planning, delivery, and reporting, your internal team can focus on core business priorities. There’s less admin, less chasing staff, and more time for strategic projects.

Real-World Example

A legal service group wanted to improve its security culture. The security team were spending hours each month organising training and responding to incidents. After switching to Cultreu360°, phishing simulation report rates soared to well over 60%, whilst click rates reduced to below industry averages. The CISO was able to focus on improving broader security controls, rather than chasing staff for training.

Steps to Get Started

If you’re considering managed security awareness, here’s a practical approach:

1. Assess Your Needs

   1. What are your main risks?

   2. Where are your knowledge gaps?

2. Choose a Provider That Fits

   1. Look for tailored content and regular updates

   2. Ask about integration with your existing tools

   3. Check what reporting is included

3. Start Small, Measure Impact

   1. Pilot with a single team or department

   2. Track changes in engagement and incident rates

   3. Use data to refine your approach

4. Engage Staff at Every Level

   1. Make security relevant to daily work

   2. Encourage questions and feedback

   3. Use real-world examples, not just rules

What the Experts Say

• The NCSC recommends regular, scenario-based training to build resilience against phishing and other threats. Source: NCSC Phishing Guidance

• Consultancies like Deloitte and PwC stress the importance of “embedding security into culture,” not just compliance. Managed services help achieve this by making security a regular, engaging part of work life.

Final Thoughts

Improving your organisation’s security culture doesn’t have to be a burden. Managed security awareness services provide expertise, save time, and help you build real resilience—without adding to your team’s workload.

By focusing on practical, relevant training and using clear data to improve, you can protect your organisation and free up resources for strategic growth.

So, if you are ready to free up your team's time, improve your security culture and increase engagement, come and chat to us about Culture360°

References:

• NCSC: Phishing attacks—defending your organisation

• NCSC: Using MSPs to administer your cloud services